Privacy Policy ( Updated July 2021)
Cyberlane's pledge to you:
Cyberlane does not store any credit card or banking information on their site. We use a special portal to handle your payments . (click Payfast for details). Which means you may have to register with Payfast, but it also ensures that your details are secure.
Cyberlane respects your privacy. To better protect your privacy we provide this privacy policy explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy applies to the Cyberlane web site, located at http://www.cyberlane.co.za
Cyberlane will:
NOT sell, rent, or lease or give away your personal information
NOT keep you on our mailing lists if you have requested to be removed
NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company
Cyberlane will:
Treat your privacy very seriously and will adhere to this Privacy Policy.
Promote this Privacy Policy internally so all employees abide by it.
Keep this Privacy Policy accurate.
Cyberlane is one of South Africa's retailers. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.
1. Types of information we collect:
There are two types of information that Cyberlane collects online:
(1) personally identifiable information supplied by visitors to our web site
(2) non-personal information gathered as visitors navigate through the web site.
Personally Identifiable Information:
Personally identifiable information is information that can be directly associated with a specific person or entity, such as name, address, or email address. Cyberlane collects personally identifiable information from site visitors in the following instances:
When you place an order on our site, we require you to provide your name, email address, mailing address, telephone number.
At the time of ordering, you will have to choose to register by creating a user name and password. By registering, you create a user profile which allows us to customize your experience on this web site, as well as provide a faster method for you to submit a request for information to www.Cyberlane.co.za and receive back either the information or products desired.
It is not necessary to provide any personally identifiable information in order to simply browse our web site.
Non-Personal Information:
Cyberlane routinely gathers non-personal information, including how many people visit this web site, the pages they visit, where they come from, how long they stay, their IP address, and the type of browser they used while visiting. None of this information is used to identify you personally.
Non-personal information is gathered through the use of cookies, web beacons and web server logs.
A cookie is a small piece of information that a web site sends to a visitor's computer and which is then stored on the visitor's hard drive.
A Web beacon is an electronic image, also known as a clear GIF or a single-pixel (1x1). Web beacons can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, the time and date of a page view and a description of the page where the Web beacon is placed. You may render some Web beacons unusable by rejecting their associated cookies.
A web server log is a file where web site activity is stored. Every time a visitor requests a file or web page an entry is made into our server logs. These files include the HTML files and their imbedded graphic images and any other associated files that are transmitted to Web site visitors. Log files can be analyzed and summarized by another program.
Although Cyberlane uses web server logs, web beacons and cookies on this web site, we do not know who any visitor is unless that person specifically tells us.
2. How we use your information
Non-Personal Information
Cyberlane typically uses the non-personal information we collect in order to better understand how you and other visitors use our web site, for system administration, to confirm that you've opened the emails that we send you, and to customize your experience when using this web site. For example, we use cookies to ensure that items added to your Shopping Cart during one visit are accessible to you on subsequent visits until you either place an order or delete the items from the Shopping Cart.
Personally Identifiable Information
Cyberlane may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our courier. Cyberlane has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.
Unless otherwise required by law, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.
In the course of growing or restructuring our business, we may purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale. Also, in the unlikely event that Cyberlane, or substantially all of its assets are either acquired or subject to liquidation in bankruptcy, information may be transferred as well. We will require third parties who obtain access to your information as a result of a transaction to adhere to this privacy policy as a condition to transferring the information to them.
3. Children and personally identifiable information
This web site is designed for those 16 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 16. If we become aware of a visitor under the age of 16 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.
4. Access, accuracy and opt-out rights
Cyberlane will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Cyberlane and would like it removed or modified, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We will use reasonable efforts to comply with your request.
If you don't want Cyberlane to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your web browser. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent Cyberlane from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this web site.
If you have registered on this web site, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the "My Account" page.
We will also provide you the opportunity to opt-out at any time of certain or all contacts from Cyberlane, and we will do everything we can to honour such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or you may contact us via the following methods:
By Phone:
+27 (011) 8676095
By Fax:
+27 (0) 862755606
5. Third party use of information collected on this web site
The Cyberlane web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.
Cyberlane may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our Courier. We also may grant limited access to your name and email address to the agency that deploys emails and other marketing campaigns on our behalf for the purpose of improving our marketing outreach programs. Cyberlane has strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.
Cyberlane may employ additional third parties to provide marketing services on our behalf. With our approval, these third parties may also place 'cookies' onto your computer for analysis purposes. These third party companies will have access to the information needed to perform their functions but cannot use that information for any other purpose. These third party companies will only have access to non-personal information about your visit or transaction, such as the URLS which lead you to and around our web site, the pages visited, the product(s) purchased, and the amount spent. These companies will not have access to information that will allow them to personally identify you.
6. Other important information
If you have any questions that are not answered by this policy, or would like more information about any aspect of this policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Cyberlane reserves the right to modify this privacy policy at any time. We will promptly reflect any such modifications on this privacy policy.
Navigational Information:
Cyberlane logs the user's Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. Additional browser information will be used in an aggregate form for tracking and performance measures.
Cookies:
Simply put, a cookie is a small piece of information that web sites use to remember information about users.
The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The "cookie" itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on the site. We use cookies for the sole purpose of keeping your Shopping Cart information, in the event you log out before you finish the order.
Data Sharing:
Cyberlane does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Cyberlane gives your name, shipping address, phone number, and order information to our Courier. Cyberlane has strict guidelines requiring all third parties to keep any shared personal information confidential.
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or call us at +27(011) 867 6095.
Protection of Children:
We never collect or maintain information at our website from those we actually know are under 16 years, nor is any part of our website structured to attract anyone under 16.
Links:
Our Site contains links to other sites with which we associate or are outside our service. These other sites may use their own "cookies", collect data or solicit personal information from you. Please be advised Cyberlane is not responsible for the privacy policies and guidelines on these sites. We suggest you review their policies before you utilise their site.
