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Refunds/ Returns

Cyberlane will accept returns within 7 days of receipt of delivery, provided the product is in its mint and original packaging and in the same condition as when received. The return authorization number will only be valid for a period of 7 days, commencing on issue of the return authorization number. If the goods and packaging are not in mint condition, they will be returned to the customer at the customer’s expense.

Should the user, for any reason, wish to return their purchase they will be liable for a 15% handling fee. Users must advise Cyberlane in writing of their cancellation and any such cancellation must be from the person who made the original purchase. Authorisation must be received prior to returning goods to ensure refund.

Defective items can be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.

3. All custom/special orders may not be cancelled, and can only be returned for repair.

4. All non product related fees (shipping, transaction and insurance) are not refundable.

5. If unopened goods are returned within 7 days, you will receive a refund excluding transport and transaction costs.

In terms of special offers, should Cyberlane supply the wrong product or if the product is in any way faulty or damaged, Cyberlane will exchange it for the correct one. However, if the product is no longer being offered at the special rate, it will not be replaced, and Cyberlane will refund the buyer's purchase price including delivery costs.

In terms of hardware, all guarantees are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the manufacturers’ representative or should the goods be operated outside the manufacturer's specifications.

Under no circumstances will Cyberlane be liable for any damage arising from any misuse or abuse of goods.

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